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Welcome to The PokePresents Store, your trusted source for custom Pokémon trading cards. We understand that ordering online requires trust and we strive to honor that trust by being transparent about our cancellation and refund policies.

1. Cancellation Before Shipment: You may cancel your order for a full refund if your items have not yet been shipped. Please contact us immediately if you wish to cancel your order. Our ability to accommodate your request will depend on the order's status at the time of your contact. We recommend reaching out as soon as possible to increase the likelihood that we can halt the shipment.

2. No Cancellations After Shipment: Once an order has been shipped, we cannot accept cancellations. Due to the collectible nature of Pokémon trading cards and the risks of item swapping or fraud, it is imperative for us to maintain this policy to protect both our customers and our business integrity.

3. Non-Refundable Items: All items are non-refundable once they have been shipped. We prioritize the authenticity and quality of our products, ensuring that all items dispatched meet rigorous standards. This policy is essential to safeguard the trust in the collectibles we provide.

4. Exceptions: No exceptions to this policy will be made unless a product is received damaged or defective. In such cases, please contact us within 12 hours of receiving the product to discuss the situation and potential resolutions, which may include replacement or store credit, but not a refund.

5. Contact Us: For any questions or concerns regarding your order or our cancellation and refund policy, please contact us. We are here to assist you and ensure your satisfaction within the scope of our policies.

We thank you for your understanding and for respecting the policies that safeguard our products and the collecting community. Your satisfaction and trust are paramount to us, and we strive to provide you with the best possible service and products.